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home contact us clients online training tax questions about us My Nav Bar Tax Company >> Tech Support

FOR TECHNICIANS FOR USERS
Click here to schedule an online meeting to provide tech support to users.  Your browser will take you to the following URL:  https://freetrial.webex.com/freetrial

 

 

Login

1.   Click the link above

2.   Click "Host a meeting"

3.   Enter the “username”

4.   Enter the “password”

5.   Under “Hosting a meeting”

 

Creating a meeting

1.       Click on “One Click Meeting”

2.       Note the “meeting number”

3.       Provide your participants with the following URL link:  https://freetrial.webex.com/freetrial to join your meeting.

 

 

Transferring “Presenter” status to Participant

1.       Under “Participants”, select the name of the participant.

2.       Click the “Make Presenter” button

3.       Ask participant to enable desktop sharing:

4.       File menu>>Share>>Desktop

5.       Sharing>>Accept Control Requests Automatically

6.       OR right-click the webex icon at bottom-left of screen, then select  “Accept Control Requests Automatically”

 

 

Show full view of screen

Ask participant to:

1.       Click the down-arrow on the webex icon tray at the bottom-left corner

2.       >>View>>Show-Full-Screen View for Attendees..


Reviewg the instructions listed below, then click here to join a scheduled online meeting with tech support.  Your browser will take you to the following URL:   https://freetrial.webex.com

 

 

Login

1.   Click the link above

2.   Click "Attend a meeting"

3.   Enter the meeting number.

4.   Click "Join Now"

 

Joining the meeting

1.       Enter your “name”

2.       Enter your “email” address

3.       Enter the meeting “password” provided by tech support

4.       Click “Join Now”

5.       Click “Ok” to all screens that pop-up

 

Sharing your desktop/application

1.       Go to “Share” on the file menu”

2.       Select “desktop”

3.       Click on the “Webex” icon on the bottom left-side of your screen: 

4.   Select  “Accept Control Requests Automatically”

 

 

 

 

 

 

Requesting Remote Control

1.       Click on down-arrow on the green “Sharing” button at the top-right corner of the screen.

2.       Select “Request Remote Control”



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